Overview — What is Uphold® and how it ties to Trezor Suite

Uphold® is a multi-asset platform that lets users buy, sell and hold cryptocurrencies, fiat currencies and commodities in one account. Many users interact with custody and hardware solutions (like Trezor devices) alongside custodial or exchange platforms such as Uphold® for convenience and liquidity. For official information and the primary product pages, see the Uphold® home page and Help Center. :contentReference[oaicite:0]{index=0}

Common access points (links to official resources)

Official site: uphold.com — Help & Support: support.uphold.com. For web login guidance and the QR-phone flow, see the How to Log In article in the Help Center. :contentReference[oaicite:1]{index=1}

Uphold® Exchange & App

Uphold® Exchange is the on-platform conversion engine (crypto-to-crypto, crypto-to-fiat, and fiat-to-commodity). The Uphold® mobile app (iOS/Android) provides on-the-go access and push notifications; if you rely on the app to complete web logins (QR-based flow), keep the app up to date for the smoothest experience. :contentReference[oaicite:2]{index=2}

Troubleshooting common login and access issues

Unable to login / Uphold Login not working — first test: clear browser cache, disable VPN, and try a private window or another device. If the web QR code login fails, open the Uphold® app and use its “Scan QR” flow as documented in the Help Center. :contentReference[oaicite:3]{index=3}

I'm not receiving verification codes / 2FA problems — follow the 2-Factor Authentication troubleshooting steps in support: verify phone number, check authenticator app time-sync, and use the Help Center’s 2FA reset flow if you’ve lost access. Submit a support request if self-service recovery fails. :contentReference[oaicite:4]{index=4}

Uphold App not working / Error connecting Uphold account — common causes: outdated app, network restrictions, restrictive firewall or VPN. Reinstall the app, ensure mobile OS is supported, and check the specific troubleshooting guide for app issues. :contentReference[oaicite:5]{index=5}

Account recovery & 2FA reset

If you’ve lost both password and 2FA, Uphold® requires identity verification and a support request to reset access: follow the documented recovery flows and use the contact/requests page to escalate. Be prepared to provide ID and the account details requested — this is standard for security and anti-fraud controls. :contentReference[oaicite:6]{index=6}

When transactions fail or are declined (Uphold error decline / Can't verify Uphold wallet)

Declines or verification failures can stem from KYC not completed, payment method issues, or regional compliance restrictions. Check your account verification status in the Uphold® dashboard and follow the help articles for the specific error code or message. If a deposit or card is declined, contact support with transaction details. :contentReference[oaicite:7]{index=7}

Frequently asked questions (FAQs)

1. Why can't I log in to my Uphold® account?

Try clearing cache, disabling VPN, using the mobile app QR login, and checking 2FA. If the issue persists use the Help Center troubleshooting guide. :contentReference[oaicite:8]{index=8}

2. How do I reset Uphold® 2FA?

Use the 2-Factor Authentication article and the reset form in the Help Center; if you’ve lost access to both password and 2FA you’ll need to submit a support request and verify identity. :contentReference[oaicite:9]{index=9}

3. What if the Uphold® app is not working?

Update or reinstall the app, check network permissions, and consult the “Why is my Uphold app not working?” support article for platform-specific steps. :contentReference[oaicite:10]{index=10}

4. How do I recover an Uphold® account?

Start with password reset; if that fails, use the Help Center’s recovery flows and submit a support request for identity-based recovery. Keep your ID and account details ready. :contentReference[oaicite:11]{index=11}

5. Why is my Uphold® transaction declined?

Common reasons include insufficient verification, bank/card restrictions, or compliance checks. Review your account verification status and contact support with the declined transaction ID. :contentReference[oaicite:12]{index=12}

6. Where can I get official help?

Uphold® maintains a comprehensive Help Center and request form for issues: start at the support hub and use the contact/requests page for direct help. :contentReference[oaicite:13]{index=13}